Key Features of Arctic Wolf MDR 

Here are some of the main capabilities of this tool:

• Broad visibility: Arctic Wolf MDR integrates with the organization’s existing technology stack, ensuring visibility across the entire IT infrastructure. This includes networks, endpoints, and cloud environments. By continuously discovering and profiling assets, the service collects extensive data and security event observations from multiple sources.
• 24×7 monitoring: The service’s dedicated Security Operations Center (SOC) is staffed round-the-clock by experienced security engineers who monitor for threats and respond in real time. This continuous monitoring ensures that any suspicious activity is detected quickly, reducing the window of opportunity for attackers. 
• Advanced threat detection: Machine learning algorithms analyze patterns and behaviors to identify anomalies indicative of a security breach. Behavioral analysis further enhances detection capabilities by understanding normal user behavior and flagging deviations. This threat detection framework enables the identification of complex attacks, such as zero-day exploits and advanced persistent threats.
• Managed investigations: Arctic Wolf’s security experts handle the analysis and validation of alerts, filtering out false positives and focusing on genuine threats. This helps reduce alert fatigue and ensures that critical incidents are prioritized and addressed swiftly. 
• Incident response: The service can react to security incidents within minutes, preventing the spread of threats and minimizing potential damage. This rapid response is enabled by a team of seasoned incident responders who use best practices and advanced tools to neutralize threats. 
• Log retention and search: It simplifies the process of log management by retaining and organizing logs in a structured manner. This capability supports compliance requirements and forensic investigations by ensuring that historical data is readily accessible. The retained logs are searchable, allowing for easy retrieval and analysis of past events. 
• Guided remediation: Post-incident, Arctic Wolf collaborates closely with teams to guide the remediation process. This involves addressing the immediate threat and ensuring comprehensive steps are taken to prevent recurrence. The guided remediation process includes detailed validation to confirm that the threat has been fully neutralized. 
• Root cause analysis: It conducts root cause analysis to understand the underlying factors that led to security incidents. This uncovers the origins of attacks and identifies vulnerabilities that were exploited. By understanding the root cause, the service can tailor security rules and workflows to harden the organization’s security posture. 

Arctic Wolf MDR Architecture

Arctic Wolf Managed Detection and Response includes the following components:

Managed Detection and Response

Security monitoring covers the entire IT infrastructure, including networks, endpoints, and cloud environments. The service collects extensive security telemetry, which is then enhanced by threat feeds, open-source intelligence (OSINT) data, common vulnerabilities and exposures (CVE) information, and account takeover data. 

This enriched data allows Arctic Wolf’s Concierge Security® Team (CST) to provide context to incidents, ensuring thorough investigation and triage. The MDR license includes the Arctic Wolf Agent, which offers endpoint intelligence and threat detection capabilities. Active Response enhances this with real-time response to detected threats. 

Managed Risk

Arctic Wolf Managed Risk aims to help organizations discover, assess, and mitigate cyber risks across their entire IT ecosystem. This service uses physical and virtual scanners to gather security information. The insights derived from these scans are presented in the Risk Dashboard within the Arctic Wolf Unified Portal and Arctic Wolf Analytics.

The CST provides regular scan reports that identify vulnerabilities and offer remediation steps. Additionally, the service includes environment benchmarking and guidance for hardening the organization’s security posture. 

Managed Security Awareness

Arctic Wolf Managed Security Awareness (MA) aims to cultivate a strong security culture within the organization through continuous training and awareness programs. The MA program includes QuickStart sessions, microlearning videos, quizzes, and automated phishing simulations. These elements help educate employees about recognizing and neutralizing social engineering attacks and preventing security breaches caused by human error.

MA services can be upgraded to include role-based sessions and compliance training modules. These enhancements provide more in-depth and specialized training to meet regulatory compliance obligations and address security needs for different roles in the organization.

Arctic Wolf Incident Response

Arctic Wolf Incident Response (IR) offers remediation services approved by insurance for major cybersecurity incidents. This service aims to quickly eliminate threat actors, determine the root cause and extent of the attack, and restore business systems and applications to normal operations. 

The IR team can engage in threat actor negotiations if necessary, and they provide ongoing guidance to prevent future incidents. Typical scenarios for IR services include ransomware attacks, business email compromise, privilege escalation, insider threats, brute force attacks, phishing, malware, denial-of-service, man-in-the-middle, and password attacks. 

Arctic Wolf MDR Limitations 

Organizations evaluating Arctic Wolf should also aware of the solutions limitations, reported by users on the G2 platform:

• Lack of visibility and control: Users often express frustration with having to go through Arctic Wolf’s engineering team for any modifications or access to the data. This can be particularly cumbersome for Managed Service Providers (MSPs) who need agile solutions to respond swiftly to client needs. The inability to directly view or manage data can hinder the efficiency of security operations and delay critical decision-making processes. 
• Accuracy in incident response: Users have reported instances where Arctic Wolf’s assessments were inaccurate, leading to unnecessary complications and the need for users to explain these errors when addressing vulnerabilities. Incorrect assessments of vulnerabilities can lead to wasted resources and potentially leave real threats unaddressed. 
• Dashboard and user interface issues: The current setup does not allow users to view active data feeds or browse logs directly, which limits real-time data transparency. Users have called for enhancements such as the ability to manage allowlisting and denylisting of IPs more efficiently. A more intuitive and user-friendly dashboard would enable users to take a more proactive role in their security management.
• Slow user information updates and limited customization: Updating the list of employees requires manual intervention from Arctic Wolf’s team, which can be time-consuming and delay important updates. Additionally, the phishing simulation templates provided lack customization options specific to the company’s needs or industry. Users have expressed a desire for more control over these templates to better tailor the messages to their context.

Managed SIEM with Coralogix

Coralogix sets itself apart in observability with its modern architecture, enabling real-time insights into logs, metrics, and traces with built-in cost optimization. Coralogix’s straightforward pricing covers all its platform offerings including APM, RUM, SIEM, infrastructure monitoring and much more. With unparalleled support that features less than 1 minute response times and 1 hour resolution times, Coralogix is a leading choice for thousands of organizations across the globe.

Learn more about the Coralogix platform