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Case Study

How an e-commerce firm leveraged Snowbit to monitor their security infrastructure in real-time


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About the Company

The customer is an India headquartered e-commerce platform founded in December 2015. It enables small businesses and individuals to build online storefronts and sell via their marketplace as well as through social websites like WhatsApp, Facebook, Instagram, etc. It was also part of the first batch of the Google Launchpad Solve for India program.

Challenges Faced by the Customer

As a B2B2C platform, the customer had to protect both its customers’ websites and their end-users from quite a few threats. Common examples of security threats include hacking, misuse of personal data, monetary theft, phishing attacks, unprotected provision of services, and credit card fraud. A core part of this is protecting and monitoring their cloud infrastructure along with their employee’s end-points.


They were looking for a  24/7 continuous security incident monitoring, a platform for centralized visibility of multiple security solutions, reduced cybersecurity costs, and better collaboration. 


The customer’s expectation from the solution was to not only identify the security threats but also respond quickly and take necessary actions to prevent any impact on their business operations.


They wanted to onboard and integrate new data sources in a timely manner with reduced efforts on their teams, as well as out-of-the-box monitoring and alerting capabilities for existing and future data sources.


Lastly, they also faced a challenge in establishing in-house Managed Security Service Provider (MSSP) operations in a short time frame, particularly around having resources with the right skill sets and ability to provide round-the-clock coverage.

Selecting the Right Platform

They initiated a five-month-long Proof of Concept (POC) for Snowbit to showcase its capabilities, both for the platform and the Managed Service, after which Snowbit was selected as the preferred security solution.

Solution Highlights from Snowbit

  1. 24/7 Incident Alerting and Response – The Snowbit Security Resource Center (SRC) complements the Snowbit xDR platform and comprises a team of experienced security analysts, researchers and threat-hunting & incident response professionals. Snowbit improved the incident response capabilities with a dedicated team of security analysts who were trained to triage and handle security incidents in real-time as well as working in tandem with their internal security and operations teams.
  2. Monitor and Triage Security Events – By leveraging Snowbit’s platform, they were able to aggregate and monitor multiple events originating from multiple components into a single screen monitored by the Snowbit security team, providing professional analysis and triage of security events and potentially malicious activities in their environment.
  3. Managed Detection and Response (MDR) for AWS-based Endpoints – Snowbit SRC introduced a combination of technology and cloud security experts working to continuously detect, investigate, and remove threats from within their AWS-based environment. Snowbit’s AWS-native security tools and 24/7 monitoring services helped them detect and respond to security threats quickly, preventing any impact on their business operations. In addition, it allowed them to transfer the Coralogix SIEM platform management tasks such as new alerts creation, data masking, whitelisting and alerts-tuning to the SRC team.
  4. AWS Compliance Monitoring – Snowbit added a layer of security for AWS-based environments, helping with meeting the requirements and standards of multiple compliances such as CIS AWS Foundations, PCI DSS, HIPAA, ISO 27001, MITRE ATT@CK, and SOC2. The Snowbit team also assisted them with mapping their cloud assets on the AWS environment and monitoring potentially vulnerable configuration changes in their environment, to increase overall security posture.


By partnering with Snowbit, the customer was able to achieve a comprehensive security solution that provided threat detection, incident response, and compliance management across their entire infrastructure. They were able to improve incident identification, response times, alert configuration and set up custom alerts that are relevant to their environment.

With 24/7 monitoring and incident response services, Snowbit was able to quickly detect and respond to security threats, preventing any impact on their business operations and endpoints. Overall, Snowbit provided them with a robust and reliable solution that helped them achieve their security objectives with an affordable budget.