Coralogix is rebuilding the path to observability using a real-time streaming analytics pipeline that provides monitoring, visualization, and alerting capabilities without the burden of indexing.

By enabling users to define different data pipelines per use case, we provide deep Observability and Security insights, at an infinite scale, for less than half the cost.

We are looking for an Customer DeOps Engineer to join our highly experienced global team in the Customer Success department.

The Customer DeOps Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction.

This role is tasked with helping Coralogix customers with integrating 3rd party services, solution architecture, and ensuring successful adoption of the Coralogix Platform.

Responsibilities

Integrations:

• Suggest and execute the best way of integrating customer's/prospect's architecture into Coralogix
• Troubleshoot problems with Coralogix's supported integrations for prospects and customers
• Maintain and evolve customer hosted customizations
• Contribute to Coralogix knowledge base by creating:
• Internal and external documentations
• Contribution to Coralogix engineering blog
• Create integrations scheduling workflow to support fast response needs
• Properly escalate unresolved issues to appropriate engineering teams

Solutions:

• Act as technical escalation point of contact for complicated problems being raised by existing customers
• Design solutions and customizations to cover temporary gaps in the product, execute them and train the CS department accordingly
• Maintain and support the solution as an long-lasting commitment to the customer
• Document the above solutions & customizations and work with Marketing to publish and advocate